Random Button Terms, Conditions and Privacy Policy (All the technical bits!)


Prices and Payment
All prices are in £ sterling and include UK VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards. Payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods. We do not charge your credit or debit card until we dispatch your order.

Delivery
We only deliver within the mainland UK. We cannot guarantee delivery times but we aim to deliver within 3-5 working days via Royal Mail.

Delivery Costs
The delivery cost for the uk is a flat rate of £2.95.

Purchasing
All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.

Cancellation
You have the right to cancel your order within five working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification, perishable goods or goods that by their nature cannot be returned, video, DVD, audio or software products and the item has been unsealed, newspapers, periodicals or magazines. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.

Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Information given by you to Random Button is for internal use only. We do not sell, rent or transmit any personal information or e-mail address to other companies or organisations.

We store information when enquiries and requests are e-mailed to us, so that we can rapidlly respond electronically. We will not obtain information that will allow us to personally identify you when you visit our site, unless you chose to provide such information to us.

If you have provided your Credit card information as part of the online shopping process, it is obtained via secure server and is used only to process your payment.

We will give you the chance to refuse any marketing email from us.

The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.

If you have any questions/comments about our privacy policy, please feel free to email us.

Customer Service
Any complaints regarding the goods or services supplied should be made to:
Random Button Customer Services, 24 Birchwood, Brize Norton Road, Carterton, Oxon, OX18 3JT. Or alternatley via email - randombutton@hotmail.co.uk / mail@randombutton.co.uk

You can email or write to us with your complaint. Our normal office hours are 9am - 5.30pm Monday - Friday, 9am - 1.00pm Saturday.

Statutory Rights
These Terms and Conditions do not affect any of your statutory rights.